You are ready to order on our website or have just confirmed your order and you have a few questions regarding our delivery and return policy? Then, all the information you need to know is down below!
For any additional information on the delivery and return policy, we invite you to read our terms and conditions. You may also contact us directly for any of your queries, by sending an email to firstname.lastname@example.org! We’ll be most pleased to assist you.
DELIVERIES & SHOWROOM PICK-UP
We offer you three delivery options:
Delivery at the address of your choice;
Delivery at a delivery point of bpost of your choice (for Belgium only); or
Pick-up of your order at our showroom during opening hours.
Orders are dispatched within four days following the order confirmation.
If you choose the Delivery options:
For deliveries in Belgium, delivery costs are on us for any order equal or exceeding €60! For orders below this amount, delivery costs are set at €5 per order (flat rate, whatever your order’s weight).
For deliveries in Metropolitan France, the Netherlands and Luxembourg, delivery costs are set at €5 per order (flat rate, whatever your order’s weight).
For international deliveries (excluding Metropolitan France & the Benelux), delivery costs varies depending on the country of delivery. These costs will be calculated upon proceeding with checkout.
Additional taxes (in particular, customs duties) may apply depending on your delivery country and are at your charge. We invite you to get further information if needed at your local customs office.
If you choose the Showroom Pick-Up option:
Showroom Pick-Up is always free!
Your order will be ready for pick-up during the Showroom opening hours* when you receive an email confirmation from us. If you are not available during these hours, we will schedule another timing for you!
Showroom address: 20 Rue longue, B-1150 Brussels, Belgium (300m from Subway Station Stockel, Line 1)
Showroom opening hours are as follows:
Tuesday to Friday – From 1.30 to 6.30 pm // Saturday – From 1 to 5 pm (subject to change – please check our Facebook page to receive our updates)
Summer time (July & August): Thursday & Friday 1.30 to 6.30 pm.
Not happy with your order? No worries! You may return it free of charge* and request to be refunded, within 14 calendar days calculated from the day following the day on which you received your order.
* Free returns in Belgium only. For any other countries, returns costs will be at your charge. A flat rate of €5 applies to Metropolitan France, the Netherlands and Luxembourg. For countries other than Metropolitan France and the Benelux, please contact us to know more about your return costs.
For any return, please send us an email beforehand at the following address: email@example.com, complete the return form received with your parcel (or available for download here) and follow the procedure specified within.
Item(s) must be returned as new, in its/their original packaging, in perfect state and together with the original invoice (of which we invite you to keep a copy), as well as the completed return form. We will proceed with the refund of the amount paid for the returned item(s), within 14 business days from reception of your return parcel.